At Macquarie Dragons FC (MDFC), our Member Protection Information Officer (MPIO) is an integral part of all our Members, regardless of ages and playing levels, and our Volunteers. Our MPIO is available to listen to issues raised by Members before triaging and referring them to the right place to find a resolution. Our MPIO is responsible for providing information about a person’s rights, responsibilities and options to an individual making a complaint or raising a concern, as well as information support during the process. Very importantly, our MPIO does not handle complaints or investigate grievances, and does not mediate between members or stakeholders. They’re also separate from the relevant person(s) in authority regarding complaints, disputes and resolutions. Our MPIO is an impartial party who is there to help guide people in the right direction. Our MPIO is also here for Members with a disability.